At Codeorbitz, operated by Finvalis Software Private Limited, we are committed to providing reliable software development and technology services while maintaining clear and responsive communication with our customers. We value your feedback and understand that concerns may arise during the process of selecting, purchasing, developing, implementing, or using our services.
This Grievance Redressal Policy explains how customers can raise concerns and how we handle them in a fair, structured, and timely manner.
Throughout this policy, “we,” “us,” and “our” refer to Finvalis Software Private Limited, while “you,” “your,” and “customer” refer to individuals or businesses using our website or engaging with our services.
This policy applies to concerns related to the software and technology services offered through our website, including:
Customers may raise a grievance regarding matters such as:
If you have a concern, you may contact our support or grievance team using the contact details provided on our website.
To help us review your complaint efficiently, please provide the following information wherever applicable:
Providing accurate and complete information can help us investigate your concern more effectively.
After receiving your grievance, our team will review the information provided and assess the matter based on the applicable service terms, project scope, agreements, and available records.
If additional information is required, we may contact you for clarification or supporting documents. Depending on the nature of the concern, the matter may also be reviewed by the relevant technical, project, billing, or support team.
We will make reasonable efforts to address valid grievances and provide an appropriate response based on the circumstances of the matter.
Depending on the nature of the complaint, the resolution may include technical clarification, correction of an identified issue, additional support, service-related assistance, or another appropriate solution in accordance with the applicable agreement or service terms.
The resolution timeframe may vary depending on the complexity of the issue, technical requirements, third-party dependencies, and the information required for investigation.
We aim to keep customers informed throughout the grievance process where further investigation is required.
If a grievance cannot be resolved immediately, we may provide an update regarding its status and any additional information required from you.
If you are not satisfied with the response provided, you may request further review by contacting us through the grievance contact details available on our website.
When requesting an escalation, please include your previous complaint or reference number, along with the reason for requesting further review. This will help us understand the matter and assess it appropriately.
For custom software, enterprise applications, SaaS products, websites, mobile applications, integrations, and other project-based services, grievances may be reviewed against the agreed project scope, specifications, timelines, milestones, service terms, and contractual obligations.
Requests that fall outside the originally agreed scope may be handled as additional requirements or change requests, where applicable.
Customers are expected to provide accurate information and reasonable cooperation during the grievance review process. This may include providing access to relevant information, technical details, screenshots, documents, or other information necessary to investigate the concern.
We may be unable to assess or resolve a grievance effectively if the information provided is incomplete or inaccurate.
We may update this Grievance Redressal Policy from time to time to reflect changes in our services, business practices, or applicable requirements. Any revised version will be published on this page with the updated effective date.
For questions, complaints, or grievances regarding our services, please contact us using the details below:
Email: finvalissoftwarepvtltd@gmail.com
We value your feedback and will make reasonable efforts to review and address your concerns in a fair and timely manner.