At Codeorbitz, operated by Finvalis Software Private Limited, we aim to provide reliable digital products and technology services that meet the requirements of our customers. Since our offerings may include software, SaaS solutions, licenses, website and mobile application development, business software, and other digital services, the return and refund process may differ from physical products.
By purchasing or engaging with our products or services, you acknowledge and agree to the terms outlined in this Return and Refund Policy. Throughout this policy, “we,” “us,” and “our” refer to Finvalis Software Private Limited, while “you,” “your,” and “user” refer to individuals, businesses, or organizations purchasing or using our products and services.
Refund eligibility depends on the type of digital product or service purchased and the stage of delivery or implementation. A refund request may be considered where the purchased product or service has not been delivered, activated, implemented, or substantially started, subject to the applicable terms.
Digital products, software licenses, subscriptions, and services that have already been delivered, activated, downloaded, accessed, customized, or substantially completed may not be eligible for a refund unless otherwise agreed or required under applicable law.
Step 1: Submit a Request
Send your refund or cancellation request to finvalissoftwarepvtltd@gmail.com with your Order ID, registered email address, product or service name, and reason for the request.
Step 2: Provide Relevant Details
For technical issues, service-related concerns, or problems with a digital product, you may be asked to provide screenshots, error details, project information, or other relevant evidence to help us understand the issue.
Step 3: Review and Decision
Our team will review the request based on the product or service purchased, delivery status, applicable terms, and reason provided. We may contact you if additional information is required before making a decision.
Due to the nature of digital products, refunds may be restricted once a software product, license, download, activation key, account access, or other digital content has been successfully provided.
If a purchased digital product is technically defective or does not substantially function as described, please contact us within a reasonable period after delivery or activation. We may review the issue and, where appropriate, provide technical assistance, a replacement, correction, or refund based on the circumstances.
For website development, mobile application development, software development, customization, integrations, or other project-based services, refund eligibility may depend on the current stage of the project.
Where work has already commenced based on the customer's requirements, the amount of work completed, resources allocated, third-party costs, and other applicable project commitments may be considered when reviewing a cancellation or refund request.
For SaaS products, subscriptions, hosting-related services, or other recurring plans, cancellation will generally apply to future billing periods. Unless otherwise stated in the applicable service terms, cancelling a subscription does not automatically result in a refund for the current billing period that has already started.
Any refund for a subscription may be considered based on the applicable subscription terms, billing status, service usage, and circumstances of the request.
Refunds may not be available where a product or service has been fully delivered, activated, downloaded, accessed, customized, or substantially completed. Refunds may also be restricted where issues arise from incorrect information provided by the customer, failure to meet stated technical requirements, unauthorized use, or changes in requirements after work has commenced.
Any applicable non-refundable charges, third-party expenses, or completed services will be communicated where relevant.
Once a refund request is approved, the applicable refund amount will be processed using the original payment method, where possible. Processing times may vary depending on the payment provider or financial institution.
Approved refunds will generally be processed within 5–7 business days, unless a different timeline applies to the relevant product, service, payment provider, or applicable agreement.
We may update this Return and Refund Policy when necessary to reflect changes to our products, services, business practices, or applicable requirements. Any updated version will be published on this page with the revised effective date.
The policy applicable to your purchase will generally be determined based on the terms communicated at the time of purchase, subject to applicable law.
If you have questions regarding a cancellation, return, refund, subscription, or digital product issue, please contact our support team at:
Email: finvalissoftwarepvtltd@gmail.com
We value our customers and aim to handle refund and cancellation requests fairly, clearly, and in accordance with the applicable terms.